We are discontinuing our current rewards program on October 1, 2026.
From September 1, 2026, it will no longer be possible to earn new points. However, any points you have already earned can be used through September 30, 2026. Below, you will find answers to frequently asked questions about the discontinuation of the program and how to use your points before the deadline.
Frequently Asked Questions
Why is the rewards program being discontinued?
We have decided to discontinue our rewards program to simplify the operation of our online store. Instead, we will explore alternative ways to offer our customers relevant and valuable benefits in the future. We will share more information about this through our newsletter at a later date.
When will I stop earning new points?
From September 1, 2026, it will no longer be possible to earn new points through purchases, product reviews, or other activities. Points you have already earned can still be used through September 30, 2026.
What is the deadline for using my points?
The deadline for using your points is September 30, 2026. The rewards program will end on October 1, and any unused points will expire.
How do I use my points?
Log in to your customer account in the online store and add items to your cart. At checkout, you can easily redeem your points for a discount. Your points balance is always available in your customer account.
What will happen to my points after September 30?
The rewards program will end on October 1, 2026, and any points you have not used will expire. We therefore recommend using your points well before the deadline.
What happens if I return a purchase after the rewards program has ended?
When you use points on an order containing multiple products, the points discount is divided equally among the products. If you return one or more products, you will be refunded the amount you paid for the returned products, excluding the value of the points used.
Example: You purchase two products costing NOK 1,000 each and use 2,000 points, giving you a NOK 200 discount on the order. The discount is divided equally, with NOK 100 applied to each product. If you return one of the products, NOK 900 will be refunded to your original payment method.
As we are unable to return points on these orders, you can contact customer service to receive a discount code equivalent to the value of the points used on the relevant product.
Can I receive the cash value of my points?
No. Points in the rewards program cannot be exchanged for or paid out as cash. They can be used for purchases in the online store through September 30, 2026.
Can I transfer my points to a new rewards program?
No. The current rewards program is being discontinued, and all points must be used by September 30, 2026. We are exploring how we can offer our customers valuable benefits in the future, but the format of a new program has not yet been decided.
What should I do if I have trouble using my points?
Contact customer service, and we will help you check your points balance and use your points before the deadline.