custumer service
SHIPPING AND RETURNS IN NORWAY
Shipping and delivery
PORTERBUDDY
The package is delivered in the evening directly to the address you provide at check out. Normal delivery time is 1-2 business days. Porterbuddy will contact you via SMS with further information upon arrival. There is no shipping cost on orders over NOK 999. For orders under NOK 999, shipping cost is NOK 79.
Shipping is calculated at check out.
In Oslo, Bergen, and large parts of Viken and Vestfold, you can choose delivery with Porterbuddy. Then you get the package delivered at home.
We offer delivery with PostNord throughout Norway, where you pick up your shipment at the pick-up point.
INSTABOX It's perfectly fine to send a friend or family member to pick up the package as long as they have the code. The delivery time is 1-2 working days, and you can choose when you want to pick up the package. Instabox is available in large parts of the country. If you don't see the shipping option at the checkout, it's because Instabox doesn't have lockers near your specified postal code (delivery address). The price for Instabox is 79 Norwegian kroner. For orders over 999 Norwegian kroner, Instabox is free in our online store. For more information about Instabox, click here.
POSTNORD We usually send your order immediately, no later than 2 working days after the order is received and payment approved, if the item is in stock. In some periods with high demand, for example during promotions or sales, dispatch can take 3-6 working days. Normal delivery time is 3 to 5 working days, depending on where in the country you are. During promotions, this can be up to 9 working days. The delivery times stated are in any case approximate. PostNord's collection deadline is 7 days. The package is returned to us after 7 days if you do not extend the deadline yourself. You can easily do this via the PostNord app or at https://my.postnord.no/privat. Postponing the pick-up deadline by 7 days is free if you do this yourself via PostNord. Check that the packaging is undamaged when you pick up your package at the collection point. If damage to the packaging is discovered, this must be noted on the consignment note or possibly write a damage report to the carrier. We mainly use PostNord for transport. Shipping is at our risk. You can make various claims against us as a seller (cancellation of purchase, price reduction, correction, re-delivery, replacement) if the item has been damaged or deteriorated during transport. We reserves the right to delay holidays and public holidays. Follow the postal provider's own recommendations regarding holidays to be sure of delivery on time. We will also inform about this on our website.
What is Instabox? Instabox is a shipping service where you choose the Instabox (code-locked locker) you want to use, whether it's on your way to the cabin, work, home, or downtown. You can easily retrieve the package with a PIN code that you receive via SMS.
The goods are sent with free shipping if you shop for more than NOK 999. All purchases under NOK 999 have a fixed shipping price of NOK 79.
Shipping address
If you choose Vipps hurtigkasse or PayPal Express checkout as your payment option, you do not need to enter a delivery address in the shopping cart. These details will be retrieved from your personal information in the Vipps app/ PayPal Express Checkout. The delivery address is from the Norwegian National Population Register when using Vipps. If the address is incorrect, you must change your details in Vipps/ Paypal before ordering, so that the package is sent to the correct address.
Where do I pick up my package?
Items that have been ordered must be picked up at the place of delivery specified by PostNord. Tufte can not change the delivery location after you have placed your order. You may visit PostNord's website HEREand change the place where you want the package to be delivered.
Tracking of packages can also be found at PostNord: https://www.postnord.no
PostNord's collection deadline is 7 days. The package is returned to us after 7 days if you do not extend the deadline yourself. You can easily do this via the PostNord app or at https://my.postnord.no/privat. Postponing the pick-up deadline by 7 days is free if you do this yourself via PostNord.
If you want to contact customer service at PostNord you will find their contact information HERE
Do you want to give a gift from Tufte?
The person who receives the gift needs to know the order number of your order, this can be found on the order confirmation you receive by email when ordering.
A tip is to write the ordrer numer on a note you attach to the gift. Not everyone is comfortable asking for this after receiving a gift, and we do not want clothes left at the back of the closet because the size or color was not quite right.
Note that all hang tags and packaging must be included when returning and that the garments must be unused. Underpants and swimming shorts ar not returnable due to hygienic reasons.
Questions? Send an email to post@tuftewear.no and we will help you
Received a gift from Tufte?
The gift can then be exchanged for a gift card in our online store, so you can order a new item. The gift card is valid for one year from the date of issue. In order to process the return, we need the order number from the original order. The person who gave you the gift has received the order number in the order confirmation from us. Place a note in the package with a clearly written order number, in addition to your e-mail address.
You will receive the gift card code by email as soon as we have received and processed your return shipment.
Return shipments are addressed to us:
Tufte Wear AS
Postboks 346
1326 Lysaker
Note that all hang tags and packaging must be included when returning and that the garments must be unused. Underwear and swimming shorts are not returnable for hygienic reasons.
Do you want a return label for your shipment?
We can help with return labels, in which case send us an email at post@tuftewear.no with your full name, address, postcode and place, in addition to the order number. You will then receive a return label by email which must be printed and pasted on the outside of the return. NOK 79 in shipping costs will then be deducted from the gift card amount issued by email after we have received your return. You deliver the return at the Post Office or Post in store.
Do not have the order number? The email address is post@tuftewear.no
Returns of item puchased in our online store
Everyone who buys goods in our online store has the opportunity to return unused / unopened goods within 14 days in accordance with the Norwegian Sale of Goods Act. The items must be returned to us:
Tufte Wear AS
Postboks 346
1326 Lysaker
Log in to your account on our website to register your return or exchange. No profile? You can easaly create an account uusing the email address you entered when making the initial purchaseHERE and report return from My Account. There was a return label in the package you received from us. Pack the goods and stick the return label on the outside of the package. The package must be delivered at Posten or Post in Store. You can search for the nearest locationHERE. We offer free return shipping if you want to change size. If you want your money back, the return shipping costs NOK 79 when using our return label. Return shipping will be deducted from the amount refunded once we have processed your return.
Have you not received a return label? Send an email to post@tuftewear.no and we will help you!
Returns due to errors from us as a seller are fully credited but must be agreed with us by email to post@tuftewear.no . Underwear and swim shorts where the package has been opened can unfortunately not be returned as we can not resell these due to hygienic reasons. Items returned in cash on delivery will not be picked up. Non-stocked items (special items) are not credited and can not be returned.
The money for the item you return will be refunded via the same payment method you used when you ordered the item.
Return of item purchased at another point of sale
Such returns must not be sendt to Tufte as the return policy allies only where the product was bought. To return items please always contact the retailer from whom the product was bought. Also, remember to include proof of purchase when returning an item.
Shipping and returns international orders
Shipping and delivery
DELIVERY TIME
International orders are shipped with DHL Express Shipping from our warehouse in Vestby, Norway. We currently ship world wide, excluding Russia and Brazil.
Estimated delivery time is 2-4 working days with DHL Express Shipping.
SHIPPING
We offer free shipping on orders over NOK 1 500.
If the order is below the minimum amount for free shipping, the shipping cost is NOK 180.
TRACKING
All orders are traceable via a tracking link provided in your shipping confirmation e-mail..
TAXES AND DUTIES
Orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price when shopping.
Return and exchange
RETURN
We have a 30 day return policy on all purchases.
As long as an item is still in its original condition, including packaging and labels, they can be returned. Hygiene and customer safety are important to us, so some items cannot be returned, this includes underwear and swimwear.
If you return an item within 30 days of purchase, refunds will be placed via the original payment method. Please note shipping costs for returns and any customs and fees are non-refundable.
Please fill in and send our RETURNFORM and the garment you want to return to us:
Tufte Wear AS
Post box 346
1326 Lysaker
NORWAY
We will refund your money as soon as your return shipment has been received and processed. You will then receive an email confirming the refund.
EXCHANGE
Unfortunately we do not offer exchanges. If you want a different size or color, you can return the item you received and place a new order.
Payment options - PayPal, Vipps and Klarna
Pay with credit card
All transactions are secure and encrypted.
Pay with PayPal
To pay with PayPal you need an account there. At PayPal, you enter the payment card that you want to use with PayPal's payment solution.
Then select PayPal as the payment method in the shopping cart. Complete the payment by logging in with PayPal - you do not need to enter the card number.
When you pay with PayPal, you only need your email address and password. Your card details are securely placed with them and will not be shared with us. Any fee is stated by the various payment options at check out.
Pay with Klarna: Norwegian customers
If you use Klarna as a payment method when shopping in our online store, you can choose to receive the goods before you pay. If you choose to pay within 14 days, it is free to postpone the payment. You can also choose to split the payment or pay the order in full immediately, using a bank card. You choose how you want to make the payment in the shopping cart. Any fee is stated by the various payment options at check out.
Return items paid for with Klarna: Norwegian customers
If you have used Klarna as a payment method, and want to return items, please read the following:
First follow our return procedure. You will find information about returns further down tthis page. Remember to keep the tracking number of your return. Log in HERE or in the Klarna app, and go to the invoice related to the items you want to return. Click on "Report a return" and confirm. Once we have received and processed your return, the invoice will be updated with the correct amount. A confirmation will be sent via email by Klarna, but you can also log in HERE or in the Klarna app, to get updated information about the invoice.
Do you have other questions? Do not hesitate to contact us by email to post@tuftewear.no
Pay with Vipps: Norwegian customers
If you choose Vipps as your payment option, you confirm your purchase in the app, just like when you pay with Vipps elsewhere. Select Vipps at Check out and enter your telephone number. You will then receive a notification on your phone. Open Vipps and follow the instructions.
There is no fee for using Vipps as a payment solution.
Warranty
Warranty
If there is a defect in our products, you have the opportunity to complain as a part of a 2 year guarantee period. Please always submit your claim via the retailer from whom the product was bought. Remember to include proof of purchase.
If the item has been purchased in our online store, send us the order number in question, in addition to a photo and description of the defect. Please send this by email to post@tuftewear.no
We normally have a response time the subsequent working day. During particularly hectic periods, there may be a slightly longer response time.
What does the warranty cover?
We recommend contacting us if you are in doubt, and we will surely guide you.
Did you receive the wrong item or was it missing in the shipment?
If we have delivered the wrong product or quantity, please let us know as soon as possible so we can correct the error. Send us an email to post@tuftewear.no .
Size guide
Zizr Size recommendation
By creating a Zizr ID, you can be recommended the right size of shoes and clothes. That way you can avoid
returning goods that don't fit. Read more here.
Men's
All measurements are given in centimeters.
Women's
The size guide gives an indication of how we measure our garments, and what size you should order in relation to the measurements of your body. The measurements should be taken directly on your body. If you like a looser fit, you can move up a size, and vice versa if you want a snug fit. Our measurements are very general and should therefore only be used as a guide, as bodies come in all sizes and shapes.
< p>All measurements are given in centimeters.
Unisex
This is the size guide for unisex garments for adults from Tufte. The sizes are based on the size guide for men. We generally recommend women to move down a size from what one usually wears. The size guide gives an indication of how we measure our garments, and what size you should order relative to the measurements of your body. The measurements should be taken directly on the body. Our measurements are very general and should therefore only be used as a guide, as bodies come in all sizes and shapes.
All measurements are given in centimeters.
Kids
The size guide for kids gives an indication of how we measure our garments, and what size you should order relative to the measurements on the kids body. The measurements should be taken directly on the body. If you want a looser fit or a garment to grow in to, you can move up a size. Our measurements are very general and should therefore only be used as a guide, as bodies come in all sizes and shapes.
All measurements are given in centimeters.
Contact us
Contact
Feel free to contact us at post@tuftewear.no
We will answer you as soon as we can.
< If your question regards an order, please refer to your order number when contacting us.Terms and conditionsCampaigns
Campaigns
We have promotions with specified discounts and these can not becombined with any other discounts in the form of discount codes or the like. We reserve the right to cancel orders where cumulative discounts occur.
Prices
We make reservations about price errors and sold out items.
Order confirmation
You will receive an order confirmation by email immediately after placing your order.
Terms newsletter
Tufte Wear AS is responsible for the processing of your personal data. You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of a newsletter.
The personal information you provide is used by us at Tufte Wear AS to manage the distribution of our newsletter to you. In addition, your personal information may be processed for the purposes set out in our Privacy Statement . There you can also find more information about our processing of personal data and how you may contact us.
Your personal information may be used by us to advertise our products. By linking your information to previous purchases or using information from cookies, we can create customized ads for you in social channels, including Facebook and Instagram. For you, this will mean that you will see offers and information that are more relevant to you.
Terms Tufte Club
Tufte Wear AS is responsible for the processing of your personal data. You can terminate your Tufte Club membership at any time by sending us an email at post@tuftewear.no and we will process the termination continuously.
The personal information you provide is used by us in Tufte Wear AS to administer the benefits of our customer club to you. In addition, your personal information may be processed for the purposes set out in our Privacy Statement . There you can also find more information about our processing of personal data and how you may contact us.
Your personal information may be used by us to advertise our products. By linking your information to previous purchases or using information from cookies, we can create customized ads for you in social channels, including Facebook and Instagram. For you, this will mean that you will see offers and information that are more relevant to you.
Tufte Club
What is Tufte Club?
We love loyal customers and Tufte Club is a way for us to say thank you and give something back to you who shop with us often!
With our Tufte Club program you can earn Tufte Points for every purchase you do in our online store - in addition to receiving coupons and points for other things, such as recommending us to friends and acquaintances, or like our accounts in some social media. Tufte points can also be used to redeem discount coupons for future orders.
You will find all information about your Club Tufte account, including how many Tufte Points you have, rewards and more ways to earn Tufte Points by click on the Club Tufte widget on the right side of most of our pages on tuftewear.no.
What are VIP Tiers?
We have 3 levels of VIP customers in Club Tufte, based on how many Tufte Points have been earned in the current calendar year (1.1.-31.12.).
Bronze (0 - 5,000 Tufte Points)
1 Tufte Point for every 1 NOK spent on qualified orders.
Silver (5,000 - 14,999 Tufte Points)
2 Tufte Points for every 1 NOK spent on qualified orders.
Upon reaching the Silver level, you will receive 1 gift card for free use in the online store of 100 NOK.
Gold (15,000+ Tufte Points)
3 Tufte Points for every 1 NOK spent on qualified orders.
How to use discount coupons / discount codes?
The discount coupon you received can be used on any purchase you make on Tufte Wear provided that the product / variants of the product are not on sale. Coupons earned through Club Tufte can only be used once and expire from 30 days - 6 months, depending on the type of coupon you have received.
When you are ready to complete your order, log in to your Tufte Profile and then click Checkout. On the checkout page, paste / enter the coupon code you received in the & quot; Gift card or discount code & quot; box on the right side of the screen just above your subtotal. Click on Apply, and you will see the discount immediately reflected in the final sum. Can't find that email? Do not worry! The coupon codes you received can be retrieved by clicking Rewards & amp; Referals, scroll to the bottom of the module and click My Rewards. When you see the code you want, click & quot; Copy & quot; next to it, and then paste it into the & quot; Gift card or discount code & quot; checkout box as described above.
Note: Coupon codes, rewards or discounts can only be used one at a time and cannot be used after the order is placed. They must be used when completing your order at checkout.
How can I see how many Tufte Points I have?
Click on the widget with Tufte Logo at the bottom right of most pages on tuftewear.no. Do not see the widget? Make sure you are logged in! The module gives you access to:
- your current Tufte Points balance
- any rewards you have already earned
- rewards you are eligible for, but not yet has claimed the
- your VIP status
- referral dashboard (send your friends a coupon and receive a coupon for yourself when they make their first purchase)
< p> - your story with Tufte Points earnings and redemptionsHow to earn Tufte Points?
Good news! Your interactions with us automatically earn Tufte Points when you create a Tufte Wear account.
Once logged in to your Tufte Wear account, you will receive Tufte Coins for things like:
- Place a qualified order
- Recommend Tufte Wear to a friend or colleague who then does a trade with us
- Follow or like us on social media
To earn the most Tufte Points, make sure you are logged in when you visit our site! It's that easy!
To create your Tufte Wear account, click "LOGIN & quot; at the top right of any page on the site.
How do I remove myself as a member of Tufte Club?
If you no longer want to be a Tufte Club member, we fully understand. Send us an email at post@tuftewear.no and we will remove you from the program. Note that you can then miss out on already earned points / coupons and future Club Tufte exclusive offers.