PORTER BUDDY
The package is delivered in the evening directly to the address you specify when purchasing. Normal delivery time is 1-2 working days. Porterbuddy will contact you via SMS with further information before departure. There is no shipping cost on orders over NOK 999. For orders under NOK 999, the shipping cost is NOK 79.

Shipping is calculated in the shopping cart.

In Oslo, Bergen, and large parts of Viken and Vestfold, you can choose delivery with Porterbuddy. You will then have the package delivered to your home.

We offer delivery with PostNord throughout Norway, where you collect your shipment yourself at the collection point.

INSTABOX

Instabox is a shipping service where you choose which Instabox (code-locked cabinet) you want to use, whether it's on the way to the cabin, work, home or in the city centre. You can easily retrieve the package with a PIN code that you receive via SMS.

It is of course perfectly fine to send a friend or family member to collect the package, as long as they have the code.

Delivery time is 1-2 working days. You choose when you want to pick up the package.

Instabox is available in large parts of the country. If you do not see the shipping option at checkout, it is because Instabox does not have lockers near your provided postcode (your delivery address).

The price of Instabox is NOK 79. For orders over NOK 999, Instabox is free in our online store.

For more info on Instabox, click here .

POSTAL NORTH
The goods are sent with free shipping if you shop for over NOK 999. All trades under NOK 999 have a fixed shipping price of NOK 79.

We usually send your order straight away, no later than 2 working days after the order has been received and payment approved, if the item is in stock. In some periods of high demand, e.g. during campaigns or sales, dispatch can take 3-6 working days. Normal delivery time is 3 to 5 working days, depending on where in the country you are. During campaigns, this can be up to 9 working days. The delivery times stated are, under any circumstances, approximate.

PostNord's collection deadline is 7 days. The package will be returned to us after 7 days if you do not extend the deadline yourself. You can easily do this via the PostNord app or at https://my.postnord.no/privat . Postponing the collection deadline by 7 days is free if you do this yourself via PostNord.

Check that the packaging is undamaged when you collect your package at the collection point. If damage to the packaging is discovered, this must be noted on the waybill or, if necessary, write a damage report to the carrier. We mainly use PostNord for transport.

Shipping is at our risk. You can assert various claims against us as the seller (revocation of purchase, price reduction, correction, re-delivery, compensation) if the item has been damaged or deteriorated during transport.

We reserve the right to delays around public holidays and public holidays. Follow the post provider's own recommendations around holidays to be sure of delivery on time. We will also inform you about this on our websites.

If you choose Vipps hurtikasse or PayPal Express checkout as a payment solution, you do not need to enter a delivery address in the shopping basket. This is entered automatically and is obtained from your personal information in the Vipps app/PayPal Express Checkout. The delivery address is obtained from the National Register of Citizens (Vipps). If it is the wrong address, you must change it in Vipps/Paypal before ordering, so that the package is sent to the right place.

When using Porterbuddy, the package is delivered directly to the address you specify when ordering.

When delivering with PostNord, their solution MyPack Collect is used where the package is delivered at the post office/post office in store and you get full tracking of the package. PostNord's guidelines state that they deliver to the nearest delivery point to you as a customer, based on distance as the crow flies and capacity at the delivery point. If there is no capacity at the nearest drop-off point, the package can therefore end up at other drop-off points nearby. You will receive information about the delivery location by email/sms from PostNord.

Goods that have been ordered must be picked up at the delivery location indicated by PostNord. We at Tufte cannot change the delivery location after ordering. As a customer, you can go to PostNord's website HERE and change the place where you want the package to be delivered.

PostNord's collection deadline is 7 days. The package will be returned to us after 7 days if you do not extend the deadline yourself. You can easily do this via the PostNord app or at https://my.postnord.no/privat . Postponing the collection deadline by 7 days is free if you do this yourself via PostNord.

Parcel tracking can also be found at PostNord: https://www.postnord.no

If you want to contact customer service at PostNord, you can find their contact information HERE

Whoever receives the gift from you needs to know the order number of your order, which you can find on the order confirmation you receive by email when ordering.

A tip is to write this on a note that you attach to the gift. Not everyone is comfortable asking about this after they have received a gift, and we don't want gifts left at the back of the cupboard because the size or color wasn't quite right.

Note that all labels and packaging must be included when returning and that the garments must be unused. Underpants and swimming shorts cannot be returned for hygienic reasons.

Do you have questions? Send an email to post@tuftewear.no and we will help you

Do you want to return a gift bought on our website? We'll fix that!

The gift can then be exchanged for a gift card in our online store, so that you can order a new item. The gift card is valid for one year from the date of issue. In order to process the return, we need the order number from the original order. The person who gave you the gift has received the order number in the order confirmation from us. Put a note in the package with a clearly written order number, in addition to your email address.

You will receive the gift card code by email as soon as we have received and processed your return shipment.

Return shipments are addressed to us:
Tufte Wear AS
PO Box 34
1326 Lighting items

Note that all labels and packaging must be included when returning and that the garments must be unused. Underpants and swimming shorts cannot be returned for hygienic reasons. Also if these are contained in a gift box in combination with other goods.

Do you want a return label for your shipment?
We can help with a return label, in which case send us an email at post@tuftewear.no with your full name, address, postcode and place, in addition to the order number. You will then receive a return label by mail which must be printed out and glued to the outside of the return shipment. NOK 79 in shipping costs will then be deducted from the gift card amount that is issued by mail after we have received your return. You deliver the return at the Post Office or Post in store.

Don't have the order number?

Do not despair. Contact us by email and we will help you find the correct order number! We then need the name of the person you have received the gift from, as well as knowing the type of item you are returning.
The email address is post@tuftewear.no

Thank you for purchasing a garment from Tufte! Everyone who buys goods in the online shop, with delivery to an address in Norway, has the option to return unused/unopened goods within 14 days in accordance with the Purchase Act. Returns are only accepted for goods purchased directly from tuftewear.no. For items purchased via one of Tufte Wear's retail partners, contact the store directly to arrange an exchange or return. Below you will find information on how to go about returning or exchanging goods from our online store.

RETURN PROCEDURE:

HOW TO RETURN ONE OR MORE ITEMS

Orders placed in our online store can be returned within 14 days of the purchase being completed. You will receive a refund of the price you paid for the product(s) you are refunding, minus return shipping of NOK 79. Unfortunately, exchange is not possible in the current solution, but we are working to find a solution for this in the near future.

Make sure you read our return policy carefully under: ABOUT RETURNS AND EXCHANGE, IMPORTANT INFO, further down the page here.

The steps for exchanging goods with us are as follows:

1. GO TO:
https://tuftewear.returnbird.com/

Use the email used for the original purchase and the order number to search for your order.

After providing the correct email and order number:

2. APPROVED/REJECTED

If your return is automatically accepted, you will be sent on to the next step.

3. BOOK RETURN SHIPPING AND PACK THE GOODS

Follow the instructions in our returns portal. When you have booked the return shipping, you will receive an email. This contains a qr code that you can scan at one of Posten/Bring's drop-off points.

There you will receive a return sticker which you stick on the package with the returned products. Then hand the package over to an employee at the drop-off location.

4. RECEIVE YOUR REFUND

Within a few working days after your return has been processed by one of our return handlers at our returns warehouse, you will receive a refund via the payment method you used. The return shipping of NOK 79 will be deducted from this.

Note that it may take a little longer during campaign/holiday periods.

ABOUT RETURNS AND EXCHANGE, IMPORTANT INFO!

Remember that garments must be unused and in original condition in order to be returned. All packaging and labels must be included in your return shipment. Unfortunately, underwear and swimming shorts cannot be returned or exchanged as we cannot resell these, for hygienic reasons.

Returns due to errors by us as the seller are fully credited but must be agreed with us by email, post@tuftewear.no . Goods that are returned for collection will not be picked up. Non-stock items (surprise packages, order and special items) are not credited and are not accepted for return.

QUESTIONS?

Did you not find an answer to what you were wondering? Then send us an email! We will help you as soon as we have the opportunity. The email address is post@tuftewear.no

Goods purchased in a physical store or an online store other than ours must be returned to the point of sale where the goods were purchased. Such returns must not be sent to Tufte Wear as the right to return only applies where the item was purchased.

DELIVERY TIME

International orders are sent with DHL Express Shipping from our warehouse in Norway.
Estimated delivery time is 2-4 working days with DHL Express Shipping.

FREIGHT

Free shipping on orders over NOK 999.

If the order is below the minimum amount for free shipping, the shipping cost is NOK 79.

TRACKING

DHL will send you tracking and SMS before the arrival of the shipment. Via the SMS, you can choose where and when you want the package delivered through the Delivery on Demand service from DHL.

NO HIDDEN COSTS

There will be no additional costs in addition to the price you see at checkout. Customs duties, taxes and fees are included in the price. We ship with DHL Express with DDP (Delivery Duty Paid), which means that we, the sender, cover all the costs of shipping.

RETURN

We have a 30-day right of return on all purchases.

As long as an item is still in its original condition, including packaging and tags, they can be returned. Hygiene and the customers' safety are important to us, so certain items cannot be returned: this applies including underwear and swimwear.

Please fill in and send our RETURN FORM and the garment you want to return to us:

Tufte Wear AS
PO Box 346
1326 Lighting items
NORWAY

We will refund your money as soon as your return has been received and processed. You will then receive an email with confirmation of the refund.

EXCHANGE

Unfortunately, we do not offer exchanges. If you want a different size or color, you can return the item you have received and place a new order.

If you return an item within 30 days of purchase, we will refund the item's value in full via the original payment method. Please note that shipping costs for returns and any duties and taxes are not refundable.

You can enter your card details directly at checkout. All transactions are secure and encrypted. This service is provided by Stripe.

Use thTo pay with PayPal, you need an account there. At PayPal, you enter the payment card that you want to use with PayPal's payment solution.

Then select PayPal as the payment method in the shopping cart. Complete the payment by logging in with PayPal - you do not need to enter the card number.

When you pay with PayPal, you only need your email address and password. Your card details are securely stored with them and are not shared with us. Any fees are stated for the various payment options.ese articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

If you use Klarna as a payment method when shopping in our online store, you can choose to receive the goods before you pay. If you choose to pay within 14 days, it is free of charge to postpone the payment. You can also choose to split the payment or pay the order in full at once, using a bank card. You choose how you want to make the payment in the shopping cart. Any fees are stated for the various payment options.

If you have used Klarna as a payment method and want to return goods, it is good if you read this:

Follow our return procedure. You will find information on returns further down the page here. Remember to keep the tracking number for your package. Log in here or in the Klarna app, and go to the invoice linked to the goods you want to return. Click on "Report a return" and confirm. Once we have received and processed your return, the invoice will be updated. A confirmation will be sent via e-mail by Klarna, but you can also log in here or in the Klarna app to get updated information about the invoice.

Do you have other questions? Do not hesitate to contact us by email to post@tuftewear.no

If you choose Vipps as a payment solution, you confirm your purchase in the app, just like when you pay with Vipps elsewhere. You select "Vipps" when paying and enter your phone number. You will then receive a notification on your phone. Open Vipps and follow the instructions.

There is no fee for using Vipps as a payment solution.

If there is a fault with our products, you have the opportunity to complain about this. The complaint must be made where the item was purchased. If you bought the item in a store or online store other than tuftewear.no, you must advertise there. Remember to bring the receipt with you for the purchase.

If the item was purchased in our online store, you send us the relevant order number, as well as a photo and description of what happened, and the type of garment you are advertising. This is sent by e-mail to post@tuftewear.no

We normally have a response time during the same or following working day. In particularly hectic periods, there may be a slightly longer response time.

Tufte Wear produces garments of high quality, comfort and durability. The garments must therefore withstand normal use over time without damage.

We have few complaints, but the things that can happen, for example, are:

• A seam breaks
• There are holes in the fabric for no reason
• Wrong seam/shape
• Other errors outside the normal

However, certain things cannot be considered as a complaint as a starting point and it can be:

• Holes due to wear and tear over time which must be considered normal
• Normal nubbling - this will occur on all garments based on usage patterns
• Fault due to incorrect use or washing

We still recommend contacting us if you are in doubt, and we will ensure good follow-up.

If we should have delivered the wrong product or quantity, please let us know as soon as possible so that we can rectify the error. Send us an email to post@tuftewear.no .

We have campaigns with specified discounts and these cannot be used together with any other discounts in the form of discount codes or the like. We reserve the right to cancel orders where cumulative discounts occur.

All our prices include VAT unless otherwise specified. We constantly change the prices of products. This may be in accordance with campaigns, sales or changes in prices with our suppliers. Price changes do not affect shipped orders.

We reserve the right to price errors and out-of-stock items.

You will receive an order confirmation by e-mail immediately after your order has been approved.

Tufte Wear AS is responsible for processing your personal data. You can cancel your subscription at any time by pressing the unsubscribe link at the bottom of a newsletter.

The personal information you provide is used by us at Tufte Wear AS to manage the distribution of our newsletter to you. In addition, your personal data may be processed for the purposes set out in our Privacy Policy . There you can also find more information about our processing of personal data and how you can possibly contact us.

Your personal data can be used by us to advertise our products. By linking your information to previous purchases or using information from cookies, we can create customized advertisements for you on social channels, including Facebook and Instagram. For you, this will mean that you will see offers and information that are more relevant to you.

Tufte Wear AS is responsible for processing your personal data. You can cancel your Tufte Club membership at any time by sending us an email at post@tuftewear.no and we will process the cancellation on an ongoing basis.

The personal information you provide is used by us at Tufte Wear AS to manage your benefits in our customer club, and to send you e-mails about these benefits. In addition, your personal data may be processed for the purposes set out in our Privacy Policy . There you can also find more information about our processing of personal data and how you can possibly contact us.

Your personal data can be used by us to advertise our products. By linking your information to previous purchases or using information from cookies, we can create customized advertisements for you on social channels, including Facebook and Instagram. For you, this will mean that you will see offers and information that are more relevant to you.

Tufte Club is provided by Smile.io, one of the world's largest providers of benefit programs. Privacy is important to us at Tufte Club! See more information about privacy and Smile.io here .

We love loyal customers and Tufte Club is a way for us to say thank you and give something back to you who shop with us often!

With our Tufte Club program you can earn Tufte Points for every purchase you make in our online store - in addition to receiving coupons and points for other things, such as recommending us to friends and acquaintances, or liking our accounts in certain social media. Tufte points can and are used to redeem discount coupons for future orders.

You can find all information about your Tufte Club account, including how many Tufte Points you have, rewards and more ways to earn Tufte Points by clicking on the Tufte Club widget on the right side of most of our pages at tuftewear.no.

We have 3 levels of VIP customers in Tufte Club, based on how many Tufte Points you have earned in the current calendar year (1.1.-31.12.). These levels are called VIP Tiers.

Bronze (0 - 5,000 Tufte Points)
1 Tufte Point for every NOK 1 spent on eligible orders.

Silver (5,000 - 14,999 Tufte Points)
2 Tufte Points for every NOK 1 spent on eligible orders.

Upon achieving the Silver level, you receive 1 gift card for free use in the online store of NOK 100.

Gold (15,000+ Tufte Points)
3 Tufte Points for every NOK 1 spent on eligible orders.

Upon achieving the Gold level, you receive 1 gift card for free use in the online store of NOK 250.

The discount voucher you received can be used on any purchase you make on our website provided the product/variants of the product are not on sale. It is not possible to use a discount coupon when purchasing a gift card. Vouchers earned through Tufte Club can only be used once and expire from 30 days - 6 months, depending on the type of voucher you have received.

When you are ready to complete your order, log into your Tufte Profile and then click Checkout. On the checkout page, paste/type in the coupon code you received in the "Gift card or discount code" field on the right side of the screen just above your subtotal. Click on Apply, and you will see the discount immediately reflected in the final sum. Can't find that email? Do not worry! The voucher codes you have received can be retrieved by clicking Rewards & Referrals, scrolling to the bottom of the module and clicking My Rewards. When you see the code you want, click "Copy" next to it, then paste it into the "Gift card or discount code" field in the checkout, as described above.

Note: coupon codes, rewards or discounts can only be used one at a time and they cannot be used after the order has been placed. They must be used when shopping at the checkout.

Click on the widget with the Tufte logo at the bottom right of most pages on tuftewear.no. Don't see the widget? Make sure you are logged in! The module gives you access to:

1. Your current Tufte Points balance
2. Any rewards you have already earned
3. Rewards you are eligible for but have not yet claimed
4. Your VIP status
5. The referral dashboard. Here you can send your friends a coupon and receive a coupon for yourself when they make their first purchase
6. Your history of Tufte Points earnings and discount redemptions

Good news! Your interactions with us automatically earn Tufte Points when you create a Tufte Wear account.

When you are logged into your Tufte Wear account, you will receive Tufte Coins for things like:

- Place a qualified order:

Bronze (0 - 5,000 Tufte Points)
1 Tufte Point for every NOK 1 spent on eligible orders.

Silver (5,000 - 14,999 Tufte Points)
2 Tufte Points for every NOK 1 spent on eligible orders.

Gold (15,000+ Tufte Points)
3 Tufte Points for every NOK 1 spent on eligible orders.

- Recommends Tufte Wear to a friend or colleague who then makes a purchase with us

- Follow or like us on social media

To earn the most Tufte Points, make sure you're logged in when you visit our website! It's that simple!

To create your Tufte Wear account, click "LOG IN" at the top right of any page on the website.

If you do not wish to be a member of the Tufte Club, we fully understand that. Send us an email at post@tuftewear.no and we will remove you from the program. Note that you may then miss out on already earned points/coupons and future offers linked to Tufte Club.