We have postponed the return/exchange deadline until 15 January 2025. If you wish to exchange the Christmas present, we are happy to exchange the item for a gift card that can be used in our online shop. This makes it easy for you to choose exactly what you want later

Thank you for purchasing a garment from Tufte! Everyone who buys goods in the online shop, with delivery to an address in Norway, has the option to return unused/unopened goods within 14 days in accordance with the Purchase Act. Returns are only accepted for goods purchased directly from tuftewear.no. For items purchased via one of Tufte Wear's retail partners, contact the store directly to arrange an exchange or return. Below you will find information on how to proceed with returning goods from our online store.

Have you used loyalty points on your order?
Read more about how repayment of points and remaining amounts are settled further down in the text here*

RETURN PROCEDURE:

HOW TO RETURN ONE OR MORE ITEMS

Orders placed in our online store can be returned within 14 days of the purchase being completed. You will receive a refund of the price you paid for the product(s) you are refunding, minus return shipping of NOK 79. Unfortunately, exchange is not possible in the current solution, but we are working to find a solution for this in the near future.

The steps for returning goods to us are as follows:

1. GO TO:
https://tuftewear.returnbird.com/

Use the email used for the original purchase and the order number to search for your order.

After providing the correct email and order number:

Be careful to register all garments that are returned by clicking on the + button to the left of the product you want to return, then select the number you want to return and the reason for return. This prevents delays with us, as the registered return matches what has been returned with your shipment.

2. APPROVED/REJECTED

If your return is automatically accepted, you will be sent on to the next step.

3. BOOK RETURN SHIPPING AND PACK THE GOODS

Follow the instructions in our returns portal. Once you have booked the return shipping, you will receive an email. This contains a QR code that you can scan at one of Posten/Bring's drop-off locations.

There you will receive a return sticker which you stick on the package with the returned products. Then hand the package over to an employee at the drop-off location.

4. RECEIVE YOUR REFUND

Within a few working days after your return has been processed by one of our return handlers at our returns warehouse, you will receive a refund via the payment method you used. The return shipping of NOK 79 will be deducted from this.

Note that it may take a little longer during campaign/holiday periods.

ABOUT RETURNS AND EXCHANGE, IMPORTANT INFO!

Remember that garments must be unused and in original condition in order to be returned. All packaging and labels must be included in your return shipment. Unfortunately, underwear and swimming shorts cannot be returned or exchanged as we cannot resell these, for hygienic reasons.

Returns due to errors by us as the seller are fully credited but must be agreed with us by email, post@tuftewear.no . Goods that are returned for collection will not be picked up. Non-stock items (surprise packages, order and special items) are not credited and are not accepted for return.

*Have you used loyalty points on your order?
The discount is then spread over the products in your order. When returning products, you will be refunded the points corresponding to the discount on the product you are refunding + the amount remaining after the discount.

Example 1:
Price product: 1000
Points used: 1000 = discount NOK 100
Paid for product by points = NOK 900
On return, you receive 1,000 points back on your points balance + NOK 900 back via the payment method used.

Example 2:
Order total: NOK 2,000
Price per product: NOK 1,000
Points used in total: 2000 = discount NOK 200
Return of 1 product in the order of NOK 1,000:
Paid for product by points = NOK 900
Points used per product in the order: 2000 points / 2 = 1000 points
On return, you receive 1,000 points back on your points balance + NOK 900 back via the payment method used.

QUESTIONS?

Did you not find an answer to what you were wondering? Then send us an email! We will help you as soon as we have the opportunity. The email address is post@tuftewear.no

Goods purchased in a physical store or an online store other than ours must be returned to the point of sale where the goods were purchased. Such returns must not be sent to Tufte Wear as the right to return only applies where the item was purchased.

Whoever receives the gift from you needs to know the order number of your order, which you can find on the order confirmation you receive by email when ordering.

A tip is to write this on a note that you attach to the gift. Not everyone is comfortable asking about this after they have received a gift, and we don't want gifts left at the back of the cupboard because the size or color wasn't quite right.

Note that all labels and packaging must be included when returning and that the garments must be unused. Underpants and swimming shorts cannot be returned for hygienic reasons.

Do you have questions? Send an email to post@tuftewear.no and we will help you

Do you want to return a gift bought on our website? We'll fix that!

The gift can then be exchanged for a gift card in our online store, so that you can order a new item. The gift card is valid for one year from the date of issue. In order to process the return, we need the order number from the original order. The person who gave you the gift has received the order number in the order confirmation from us. Put a note in the package with a clearly written order number, in addition to your email address.

You will receive the gift card code by email as soon as we have received and processed your return shipment.

Return shipments are addressed to us:
Tufte Wear AS
PO Box 34
1326 Lighting items

Note that all labels and packaging must be included when returning and that the garments must be unused. Underpants and swimming shorts cannot be returned for hygienic reasons. Also if these are the contents of a gift box in combination with other goods.

Do you want a return label for your shipment?
We can help with a return label, in which case send us an email at post@tuftewear.no with your full name, address, postcode and place, in addition to the order number. You will then receive a return label by mail which must be printed out and glued to the outside of the return shipment. NOK 79 in shipping costs will then be deducted from the gift card amount that is issued by mail after we have received your return. You deliver the return at the Post Office or Post in store.

Don't have the order number?

Do not despair. Contact us by email and we will help you find the correct order number! We then need the name of the person you have received the gift from, as well as knowing the type of item you are returning.
The email address is post@tuftewear.no

If there is a fault with our products, you have the opportunity to complain about this. The complaint must be made where the item was purchased. If you bought the item in a store or online store other than tuftewear.no, you must advertise there. Remember to bring the receipt with you for the purchase.

If the item was purchased in our online store, you send us the relevant order number, as well as a photo and description of what happened, and the type of garment you are advertising. This is sent by e-mail to post@tuftewear.no

We normally have a response time during the same or following working day. In particularly hectic periods, there may be a slightly longer response time.

Tufte Wear produces garments of high quality, comfort and durability. The garments must therefore withstand normal use over time without damage.

We have few complaints, but the things that can happen, for example, are:

• A seam breaks
• There are holes in the fabric for no reason
• Wrong seam/shape
• Other errors outside the normal

However, certain things cannot be considered as a complaint as a starting point and it can be:

• Holes due to wear and tear over time which must be considered normal
• Normal nubbling - this will occur on all garments based on usage patterns
• Fault due to incorrect use or washing

We still recommend contacting us if you are in doubt, and we will ensure good follow-up.

If we should have delivered the wrong product or quantity, please let us know as soon as possible so that we can rectify the error. Send us an email to post@tuftewear.no .

RETURN

We have a 30-day right of return on all purchases.

Note that you as a customer must be responsible for shipping and customs costs when returning outside Norway.

As long as an item is still in its original condition, including packaging and tags, they can be returned. Hygiene and the customers' safety are important to us, so certain items cannot be returned: this applies including underwear and swimwear.

Please fill in and send our RETURN FORM and the garment you want to return to us:

Tufte Wear AS
PO Box 346
1326 Lysaker
NORWAY

We will refund your money as soon as your return has been received and processed. You will then receive an email with confirmation of the refund.

EXCHANGE

Unfortunately, we do not offer exchanges. If you want a different size or color, you can return the item you have received and place a new order.

If you return an item within 30 days of purchase, we will refund the item's value in full via the original payment method. Please note that shipping costs for returns and any duties and taxes are not refundable.

Have you used loyalty points on your order?
The discount is then spread over the products in your order. When returning products, you will be refunded the points corresponding to the discount on the product you are refunding + the amount remaining after the discount.

Example 1:
Price product: 1000
Points used: 1000 = discount NOK 100
Paid for product by points = NOK 900
On return, you receive 1,000 points back on your points balance + NOK 900 back via the payment method used.

Example 2:
Order total: NOK 2,000
Price per product: NOK 1,000
Points used in total: 2000 = discount NOK 200
Return of 1 product in the order of NOK 1,000:
Paid for product by points = NOK 900
Points used per product in the order: 2000 points / 2 = 1000 points
On return, you receive 1,000 points back on your points balance + NOK 900 back via the payment method used.